Return policy

Every mouse pad is printed to order after you buy it, so we do not accept returns or exchanges for a change of mind or for choosing the wrong shape. If something is wrong with what arrives, we replace it or refund you.

What we replace or refund

We send a free replacement or give a full refund, whichever you prefer, if your order arrives damaged or defective (for example torn or creased, or with the top layer peeling from the base), misprinted (blurry, faded, off-centre, or in different colours from the product photos), or as a different shape or design from the one you ordered.

How to report a problem

Tell us within 14 days of delivery. Email support@fennec.studio or use the contact page, with your order number and a photo of the problem. You do not need to send the item back.

Refunds go to the payment method you used.

Cancelling an order

Contact us within 2 hours of placing your order and we cancel it and refund you in full. After that it goes into production and cannot be cancelled.

Lost packages

If tracking shows your package was lost in transit, we print and send it again at no cost. If tracking shows it was delivered and you cannot find it, check with neighbours and your local post office. We cannot replace a package the carrier has confirmed as delivered.