Two shapes. Rectangular pads are 8.7″ × 7.1″ (220 × 180 mm) and 0.12″ (3 mm) thick. Round pads are 8″ (20.3 cm) across.

Rectangular pads have a soft polyester top on a natural rubber base, with rounded edges. Round pads are neoprene with a non-slip rubber backing.

Keep your pad out of direct sunlight, which can fade the print over time.

We currently ship to the United States, Canada, Mexico, and Europe.

Delivery times vary by location:
- US: 5-10 business days
- Canada/Mexico: 7-14 business days
- Europe: 10-20 business days

All orders include tracking information sent via email once your order ships.

Since all our products are made-to-order, please allow 2-5 business days for production before shipping.

Estimated delivery times after production:
- US: 5-10 business days
- Canada/Mexico: 7-14 business days
- Europe: 10-20 business days

You'll receive tracking information via email once your order ships.

Once your order ships, you'll receive an email with tracking information.

You can also check your order status by:
1. Using the order lookup page on our website
2. Entering your email and order number

If you haven't received tracking info within 7 business days of ordering, please reach out and we'll look into it.

We're sorry to hear that! If tracking shows your package was delivered but you haven't received it:

1. Check around your delivery area (porch, mailbox, with neighbors)
2. Check with anyone else at your address who may have received it
3. Contact your local carrier with the tracking number

Unfortunately, once a package is marked as delivered by the carrier, we cannot issue a refund or replacement as the carrier has confirmed delivery to your address. If you believe the package was stolen, we recommend filing a police report.

Every mouse pad is printed to order after you buy it, so we do not accept returns or exchanges for a change of mind or for choosing the wrong shape. If something is wrong with what arrives, we replace it or refund you.

We send a free replacement or give a full refund, whichever you prefer, if your order arrives damaged or defective (for example torn or creased, or with the top layer peeling from the base), misprinted (blurry, faded, off-centre, or in different colours from the product photos), or as a different shape or design from the one you ordered.

Tell us within 14 days of delivery. Email support@fennec.studio or use the contact page, with your order number and a photo of the problem. You do not need to send the item back.

We're sorry your order arrived with an issue! We'll make it right.

Please contact us within 14 days of receiving your order with:
1. Your order number
2. Clear photos showing the defect or damage

Once we review your request, we'll send a replacement at no cost or process a full refund—your choice. You generally don't need to ship the defective item back to us.

We apologize for the mix-up! If you received the wrong size, color, or design:

Please contact us within 14 days with:
1. Your order number
2. Photos of what you received vs. what you ordered

We'll send the correct item right away at no additional cost. You generally don't need to return the incorrect item.

Since we begin production quickly, cancellation depends on timing:

• If your order hasn't entered production yet, we can cancel it for a full refund
• Once production begins, we cannot cancel the order

Please contact us as soon as possible with your order number if you need to cancel. We'll do our best to help if the order hasn't been produced yet.

We can only modify orders that haven't entered production yet.

If you need to change your shipping address, size, color, or any other details, contact us immediately with:
1. Your order number
2. The change you need

If production has already started, we won't be able to make changes. Please double-check all details before placing your order.

We understand waiting can be frustrating! Here's what to check:

1. Check your order confirmation email for the estimated delivery window
2. Remember that all items are made-to-order (2-5 business days production time before shipping)
3. Check your tracking link if you've received one

Standard delivery times after production:
- US: 5-10 business days
- Canada/Mexico: 7-14 business days
- Europe: 10-20 business days

If your order is significantly past the estimated delivery window, please contact us with your order number and we'll investigate.

Yes! Every item is printed specifically for you after you place your order. This approach:

• Reduces waste (no unsold inventory)
• Lowers our carbon footprint
• Ensures each item is fresh and made with care

Because of this, please allow 2-5 business days for production before your order ships.

You can reach us through the contact form on our website. We typically respond within 24-48 hours during business days.

For the fastest help, please include:
- Your order number (if applicable)
- A detailed description of your question or issue
- Any relevant photos

We're here to help!